FAQ

-How can I get in contact with you? 

The best way to get in contact with me is via email Phunkcityjewelry@gmail.com . Although I do my best to get back to each and every person in my Instagram DM's- messages get lost and the attention grabby nature of the app makes for mishaps. 

-When will my order be shipped? 

All ready to ship items will go out within 3-5 days, first class USPS. MTO (made to order) items run on a 14 day period for production. All domestic orders will receive an email with a tracking number and invoices are available upon request. 

- Return/Exchange Policy

All sales are final. Please know your ring size/measurements prior to purchasing- ring sizers are available in the shop. Repairs run for a fee depending on the work that needs to be done provided it is my work and not another artists. Custom orders will not be refunded, as we go over all of the details during the production process. 

- What if my package gets lost or stolen?

Once the package is dropped to the post office- it is quite literally out of my hands. For an additional fee, you may opt to require a signature for the package (2.75) or choose the shipping with insurance at checkout. 

How do I take care of the jewelry?

In each package there is a care card with instructions, a muslin bag and a Sunshine polish cloth. Follow the directions and keep the jewelry in the baggie provided to ensure longevity of patina etc.

Do you do Customs?

At the moment I am not working on customs. You can email me at Phunkcityjewelry@gmail.com relaying interest in a custom piece and I will forward you the form to fill out!